Help Centre

Simply browse our collection, choose your favorite gift, and personalize it by selecting your text, font, and color. With clear customization instructions and a live preview on every product page, you can easily create and visualize your design before placing your order. Once you're happy with it, simply add it to your cart and proceed to checkout.

Once your order is confirmed, it will be transferred to our personalization team, where your gift will be personalized, then beautifully gift wrapped, and prepared for collection or dispatch.

Your personalized gift is typically ready within 1–2 business days. We'll notify you as soon as your order is ready for collection or dispatch it using your selected shipping method.

Please note: Production and shipping times are separate. Your order is first completed within our production timeframe. Shipping then takes the estimated time shown at checkout.

Yes! You'll receive an email confirming your order shortly after checkout. If you haven't received it, please check your spam or promotions folder.

Yes! Every order is beautifully gift wrapped, so it's beautifully presented and ready to gift.

Absolutely! You can add a personalized gift message using the dedicated field on the product page. If you're sending your gift directly to the recipient, we'll include your message with the gift, making it extra special.

Absolutely! Simply add your gift message using the dedicated field on the product page, then enter the recipient's delivery address at checkout.

Please ensure their full name, Israeli phone number, and delivery details are correct to help ensure a smooth delivery.

If you'd like to send gifts to multiple recipients at different addresses, you'll need to place a separate order for each delivery location so that the correct shipping address and shipping fee can be applied to each order.

If you're placing a larger order or would like assistance, feel free to email or WhatsApp our team — we'll be happy to help make the process as easy as possible.

Yes! We'd love to help with corporate gifting, client gifts, staff appreciation, events, and larger orders.

To ensure we have enough time to discuss your requirements, prepare your order, and meet your preferred delivery date, we recommend getting in touch as early as possible. Our team will be happy to work with you to create the perfect gifting solution and provide a personalized quote where required.

We'll always do our best to help! If you need your order sooner than our standard production time, please contact us as soon as possible. Where we're able to accommodate your request, we'll be happy to prioritize your order. During busy periods or for urgent requests, an express service fee may apply.

Complete the personalization fields on the product page by entering your text and choosing your preferred font style and text color.

A live preview on the blank product image (the third image in the product gallery) lets you see exactly how your personalization will look before placing your order. To reposition, resize, or rotate your text, click directly on the preview text and adjust it to best visualize how it will appear on your finished product.

Our live preview provides an excellent representation of your finished gift and is designed to give you a close visualization of the final product. However, it is intended for illustration purposes only. Our design team may make minor adjustments to letter spacing, alignment, sizing, or overall appearance to ensure the best possible result while keeping your requested design intact.

Each design uses one font of your choice from the options available on the product page.

On selected products that feature two fonts, such as our cookie jars, the main wording is part of the product's signature design and will remain in its original font. Your chosen font will be applied to the personalized name, creating a beautifully balanced finished design.

Choose your preferred color from the available options shown on the product page. Please note that each design can be created in one color only. On products such as our cookie jars, your selected color will be applied to the entire design, including both the personalized name and the signature wording, creating a cohesive and elegant finished look.

The wording shown on selected products, such as "The" and "Cookies" on our cookie jars, is provided as an example and can be fully customizable and replaced with words of your choice.

The font used for this wording is part of the product's signature design and will remain the same, while your personalized name will be created using the font you select.

Yes! If you'd like to include hearts, symbols, or other decorative elements, simply mention your request in the Additional Notes field. We'll do our best to accommodate your request whenever possible. If we feel an element won't suit the design or may affect the overall appearance of the finished product, we'll leave it out to ensure the best possible result.

We'd love to help! If you have a custom design idea or a special request, please contact us with the details. If we're able to accommodate your request at the time, we'll be delighted to work with you to create something special. While we can't guarantee that every custom request will be possible, we'll always do our best to help.

We'd love to help! If you'd like to personalize a product with your logo, please get in touch and send us the logo you'd like to use. We'll review your request and do our best to accommodate it. If it's suitable for the product you've chosen, we'll be happy to work with you to create something truly special.

Yes! All of our products support Hebrew personalization. Simply select one of the available Hebrew font options on the product page and enter your personalization in Hebrew. To ensure it displays correctly, please make sure your keyboard is set to Hebrew while typing.

Please note: For cookie jars and other products featuring English signature wording, please include the complete Hebrew wording you'd like to appear on the product in the Additional Notes field. For example, if you'd like to replace "The" and "Cookies" with Hebrew text, please include the exact Hebrew wording you'd like us to use.

Yes! Before completing your purchase, your cart will display a summary of your personalization, including your selected wording, font, and color. You'll also find a link to preview the design you've created, allowing you to review everything before proceeding to checkout.

If your order hasn't entered production yet, we'll do our best to make any requested changes. Please contact us as soon as possible after placing your order. Once production has begun, we're unable to guarantee that changes can be made.

Please contact us as soon as possible. If your order hasn't entered production, we'll be happy to correct your personalization. Once production has begun, changes may not always be possible.

We use premium-quality, permanent adhesive vinyl that is professionally applied to each product to create a beautiful, high-quality finish.

Yes! We use the highest quality permanent adhesive vinyl that is specially designed for exceptional durability and a strong, long-lasting bond. Under normal use and with proper care, your personalization is designed to remain securely in place and maintain its beautiful appearance for everyday use.

To help keep your personalized item looking its best, we recommend the following:

• Hand wash only
• Use a soft sponge or cloth with mild soap and lukewarm water
• Do not use hot water
• Do not place personalized products in the dishwasher
• Avoid abrasive scrubbers, steel wool, or harsh cleaning products, as these may damage the personalization

Following these care instructions will help preserve the beauty and longevity of your personalized gift.

Our digital gift cards can be purchased directly from our homepage and are delivered electronically, making them the perfect last-minute gift. Gift cards can be redeemed across our entire website, allowing the recipient to choose the personalized gift they'll love most.

No. Our digital gift cards do not expire, so the recipient can redeem them whenever they're ready.

We'll notify you as soon as your order is ready for collection. Please wait until you've received your collection confirmation before coming to collect your order.

Our main collection location is The Giftery in Har Nof, Jerusalem, located at 50/1 Katzenelbogen Street.

Collection hours are Monday - Thursday, 10:00 AM - 4:00 PM. If you need to collect your order outside of these hours, please contact us in advance, and we'll do our best to accommodate your request.

We also sometimes offer local collection points in select neighborhoods. When available, these options will be displayed during checkout. Once your order has arrived at your chosen collection point, you'll be notified and provided with the exact collection details.

We offer Standard Shipping nationwide throughout Israel, as well as Express Shipping to select locations. Available delivery options and shipping rates will be displayed during checkout.

Please note: Shipping time begins after your order has been completed. Production time and shipping time are separate, so the delivery timeframe selected at checkout is in addition to our production time.

We always do our best to produce and deliver every order within the estimated timeframes. However, during busy periods or due to circumstances beyond our control, occasional delays may occur. We appreciate your patience and understanding should this happen.

To help ensure a smooth and successful delivery, please provide complete and accurate delivery information at checkout.

This includes the recipient's full name, a local Israeli phone number (foreign phone numbers cannot be used for delivery), and as many delivery details as possible, such as the apartment number, floor, building entrance code or helpful navigation instructions.

Incomplete or incorrect delivery information may result in a failed delivery attempt. If a redelivery is required due to missing or inaccurate information, additional shipping charges may apply.

Where tracking is available, you'll receive tracking information once your order has been shipped.

If your package appears to be delayed or you need any assistance, please don't hesitate to contact our Customer Care team — we'll be happy to help.

We'll investigate the status of your delivery and do everything we can to assist. While most orders arrive within the estimated delivery timeframe, occasional delays may occur during busy periods or due to circumstances beyond our control. We sincerely appreciate your patience and understanding and will work to resolve the situation as quickly as possible.

Our delivery service will attempt to contact the recipient using the phone number provided. Please ensure the recipient is available and reachable at the time of delivery.

If the recipient cannot be reached, the package may be left in a safe place where appropriate, at the discretion of the delivery driver. If a safe place is not available, another delivery attempt may be required, and additional shipping charges may apply.

We accept all major payment methods displayed during checkout.

Yes. Your payment information is securely processed using encrypted payment systems.

Orders may be cancelled before production begins. As personalized products are made especially for you, cancellations cannot be accepted once production has started.

Personalized gifts are custom-made and personalized according to your specifications. For this reason, all personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or we've made an error with your order.

If the mistake was ours, we'll make it right as quickly as possible. If your item has been personalized exactly as entered when your order was placed, we're unfortunately unable to offer a complimentary replacement or refund.

We're so sorry your order didn't arrive in perfect condition. Please contact our Customer Care team within 48 hours of delivery and include your order number, along with photos of both the item and its packaging. We'll review your claim promptly and work with you to resolve the issue as quickly as possible.

We're always happy to help! You can contact our Customer Care team by phone, email, or WhatsApp. You'll find all of our contact details at the bottom of every page on our website.

Our Customer Care team is available Monday–Thursday, 10:00 AM–4:00 PM. We'll always do our best to respond as quickly as possible during these hours.

We're here to help. Simply get in touch with our Customer Care team, and we'll do our best to assist you.