Terms of Service
Last updated: June 2026
Welcome to The Giftery
We know Terms & Conditions aren't the most exciting part of shopping for the perfect gift, so we've written ours to be as clear, transparent, and easy to understand as possible.
These Terms explain how we operate, what you can expect from us, and what we ask from you so we can create a smooth, enjoyable shopping experience for everyone.
By using our Website or placing an order with The Giftery Israel ("The Giftery," "we," "our," or "us"), you agree to these Terms & Conditions, together with our Privacy Policy and Accessibility Statement, which form part of this agreement.
If you do not agree to these Terms, please do not use our Website or place an order.
Our Help Center is designed to provide practical guidance about ordering from The Giftery. While it answers many common questions, these Terms & Conditions are the legally binding agreement governing your use of our Website and your purchases.
Table of Contents:
- About The Giftery
- Definitions
- Acceptance of These Terms
- Eligibility
- Changes to These Terms
- Products
- Product Availability
- Personalized Products
- Customer Content
- Orders
- Pricing & Promotions
- Payment
- Production Times
- Shipping & Delivery
- Local Pickup
- Returns, Refunds & Exchanges
- Order Changes & Cancellations
- Customer Responsibilities
- Intellectual Property
- Website Use
- Privacy & Accessibility
- Limitation of Liability
- General Legal Provisions
- Contact Information
1. About The Giftery
The Giftery is the trading name of The Giftery Israel, an online retailer based in Israel specializing in thoughtfully curated personalized gifts. Our mission is to help make every gift feel more personal, meaningful, and memorable by combining quality products with beautiful personalization.
Throughout these Terms:
"The Giftery," "we," "our," and "us" refer to The Giftery Israel.
"You" and "your" refer to any visitor to our Website or customer purchasing our products.
2. Definitions
To make these Terms easier to read, the following definitions apply throughout this agreement.
Business Day means Sunday through Thursday, excluding Israeli public holidays unless otherwise stated.
Customer means any individual or entity purchasing products through our Website.
Customer Care Team means our customer support team.
Customer Content means any names, photographs, artwork, logos, text, messages, dates, graphics, or other information provided by you for personalization.
Delivery Partner means any courier or delivery provider used by The Giftery.
Force Majeure Event means an event beyond our reasonable control, including but not limited to natural disasters, war, security situations, labor disputes, transportation disruptions, government actions, severe weather, or widespread technical failures.
Order means a completed purchase placed through our Website.
Personalized Product means any product customized specifically for a customer using Customer Content.
Product means any item offered for sale on our Website.
Website means The Giftery website and any pages operated by The Giftery Israel.
Help Center means the customer support articles, FAQs, policies, and informational pages published on our Website from time to time for general guidance.
3. Acceptance of These Terms
By accessing our Website, placing an order, or using any of our services, you confirm that you:
have read these Terms;
understand these Terms;
agree to be legally bound by these Terms;
agree to comply with all applicable laws and regulations.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
4. Eligibility
To place an order, you confirm that:
you are legally capable of entering into a binding agreement;
all information you provide is accurate, current, and complete;
you are authorized to use the payment method provided;
you will keep your contact information up to date while your order is being processed.
We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving fraud, suspected unauthorized payment, abusive conduct, technical errors, or circumstances where we are unable to fulfill the order.
5. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, or applicable legal requirements.
The most current version will always be available on our Website and will include the revised "Last Updated" date.
Changes apply only from the date they are published and will not affect orders that have already been accepted unless required by law.
6. Products
We work hard to ensure that our product descriptions, specifications, and photographs accurately represent the products we offer.
However, because many of our products are personalized or individually produced, slight differences may naturally occur.
Unless otherwise stated:
product dimensions are approximate;
colors may appear differently depending on your screen or device settings;
decorative accessories shown in photographs are for display purposes only unless specifically included in the product description.
Minor variations in color, engraving depth, print placement, acrylic appearance, wood grain, stitching, texture, finish, or other handcrafted characteristics are normal and are not considered manufacturing defects.
7. Product Availability
All Products are offered subject to availability.
From time to time, products may become unavailable due to supplier availability, production limitations, seasonal demand, or other operational reasons.
We reserve the right to:
discontinue products;
limit purchase quantities;
substitute packaging of equal quality where appropriate;
decline or cancel an order if a product is unavailable before dispatch.
If we are unable to fulfill your order, we will contact you to discuss suitable alternatives or provide an appropriate refund.
8. Personalized Products
Personalization is at the heart of what we do.
Each Personalized Product is created specifically for your order using the information you provide during the ordering process.
Because every personalized item is individually produced, it is your responsibility to carefully review all personalization details before placing your order.
This includes:
names;
dates;
initials;
spelling;
punctuation;
grammar;
uploaded photographs;
font selections;
layout selections;
and any other customization choices
Unless a production adjustment is reasonably necessary, personalization will generally be reproduced exactly as submitted.
To achieve the highest-quality finished product, we may make minor adjustments to text size, spacing, alignment, positioning, scaling, or line breaks where reasonably necessary while preserving the overall design and intended appearance.
Product previews shown on the Website are intended to help visualize your design but are not exact representations of the finished product.
Minor differences between digital previews and the final physical product may occur and do not constitute defects.
9. Customer Content
You retain ownership of any Customer Content submitted to personalize your order.
By submitting Customer Content, you confirm that:
you own the content or have permission to use it;
it does not infringe another person's copyright, trademark, privacy, publicity, or other legal rights;
it does not contain unlawful, threatening, defamatory, discriminatory, hateful, obscene, or otherwise inappropriate material.
The Giftery reserves the right to decline any personalization request that we reasonably believe:
violates applicable law;
infringes intellectual property rights;
contains offensive or inappropriate content;
cannot reasonably be produced;
is inconsistent with our values or business standards.
We are not responsible for spelling mistakes, factual inaccuracies, grammatical errors, or other information supplied by the customer.
10. Orders
Submitting an order does not automatically mean that it has been accepted.
An order is accepted once payment has been successfully authorized and we begin processing your order.
We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including where there are:
pricing errors;
stock shortages;
technical issues;
suspected fraud;
payment authorization failures;
personalization requests that cannot reasonably be fulfilled.
If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be issued using the original payment method unless otherwise required by law.
11. Pricing & Promotions
All prices displayed on our Website are shown in New Israeli Shekels (₪) unless otherwise stated.
Prices, promotions, and product availability may change without prior notice.
The price charged will be the price displayed when your order is successfully placed.
If an obvious pricing or promotional error occurs, we reserve the right to cancel the affected order before dispatch and issue a full refund.
Unless expressly stated otherwise:
promotions cannot be combined;
discount codes have no cash value;
promotions cannot be applied retrospectively;
promotions may not be transferred, sold, or exchanged.
Orders placed using promotions in a fraudulent or unintended manner may be canceled.
12. Payment
Payment must be successfully authorized before production begins.
We accept the payment methods displayed during checkout.
To help protect our customers and our business, we may carry out reasonable fraud prevention and security checks before accepting an order.
The Giftery does not store your complete payment card information. Payments are securely processed by trusted third-party payment providers.
If payment authorization is declined, reversed, or later found to be unauthorized, we reserve the right to suspend production, delay fulfillment, or cancel the affected order.
13. Production Times
Every personalized order at The Giftery is made especially for you.
Production begins once your order has been successfully placed, payment has been authorized, and all required personalization details have been received.
Estimated production times are displayed on our Website and may vary depending on the product ordered, current order volume, seasonal demand, and other operational factors.
Unless expressly stated otherwise, all production timeframes are estimates only and are not guaranteed.
Please Note: Production time and shipping time are separate. Delivery estimates begin only after your order has completed production and has been handed to our delivery partner.
If we require additional information to complete your order, production will not begin until the requested information has been received.
14. Production Delays
Although we make every reasonable effort to complete orders within our estimated production timeframe, delays may occasionally occur.
Production delays may result from circumstances including, but not limited to:
unusually high order volumes;
seasonal demand;
supplier delays;
equipment maintenance or unexpected technical issues;
quality control requirements;
staffing shortages or illness;
security situations;
or other circumstances beyond our reasonable control.
If we anticipate a significant delay, we will make reasonable efforts to notify you using the contact details provided with your order.
15. Shipping
The Giftery currently ships within Israel only.
Available shipping methods, estimated transit times, delivery areas, and applicable shipping charges are displayed during checkout and may change from time to time.
Shipping charges are calculated based on the delivery option selected during checkout.
Orders are shipped only after production has been completed.
16. Delivery Estimates
Delivery timeframes shown on our Website are estimates provided for your convenience.
While we work closely with trusted delivery partners to achieve these estimates, they are not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances beyond our control, including:
courier delays;
weather conditions;
public holidays;
security situations;
road closures;
transportation disruptions;
seasonal demand;
or other operational delays.
If your order is required for a birthday, event, holiday, or other special occasion, we strongly recommend placing your order well in advance.
The Giftery cannot accept responsibility for losses arising solely because an estimated delivery date could not be achieved.
17. Busy Seasons
During holidays, promotional events, and other peak shopping periods, production and delivery may take longer than our standard estimates.
Whenever possible, updated production estimates will be displayed on our Website.
We sincerely appreciate your patience during these busy periods and will continue working diligently to complete all orders as quickly as possible.
18. Delivery Address
It is your responsibility to ensure that all delivery information provided during checkout is complete and accurate.
This includes, where applicable:
recipient name;
street address;
Building number
apartment number;
Floor
Code to building
city;
postal code;
Local israeli telephone number;
delivery instructions.
The Giftery is not responsible for delays, failed deliveries, returned parcels, or additional costs resulting from inaccurate or incomplete delivery information provided by the customer.
If a parcel is returned because of an incorrect address, refusal of delivery, failure to collect, or inability to complete delivery using the information supplied, additional shipping charges may be required for the redelivery.
19. Delivery Attempts
Customers are responsible for ensuring someone at the delivery address is available and reachable during the delivery timeframe at the telephone number provided.
If the recipient cannot be reached, the package may be left in a safe place where appropriate, at the discretion of the delivery driver and is the sole responsibility of the recipient once delivered. If a safe place is not available, another delivery attempt may be required, and additional shipping charges may apply and does not automatically entitle the customer to a refund.
20. Local Pickup
Where local pickup is offered, customers will receive notification once their order is ready for collection.
Please do not attempt to collect your order until you have received confirmation from The Giftery that it is available.
To protect our customers, reasonable identification may be requested at the time of collection.
If another person is collecting your order on your behalf, we may request reasonable confirmation before releasing the order.
21. Collection Period
When customers are collecting their order from The Giftery’s main location in Har Nof, we kindly ask to collect within 3-7 days after receiving notification that it is ready.
At local collection points we ask that collection be within 48 hours from receiving notification as we cannot take responsibility for orders sitting outside of our premises beyond that timeframe at local pick up points.
Where an order remains uncollected despite reasonable efforts to contact the customer, we reserve the right, where permitted by applicable law, to:
charge reasonable storage or re-delivery fees;
cancel the order where appropriate;
or otherwise deal with the goods in a commercially reasonable manner.
Where practical, we will attempt to contact the customer before taking any such action.
22. Shipping Delays
Once your order has been collected by our delivery partner, delivery is managed by the courier.
Although we are always happy to assist customers by tracking shipments and communicating with the courier where appropriate, we cannot control courier operations or transit networks.
If your shipment experiences an unexpected delay, please contact our Customer Care team. We will gladly investigate the matter and work with the courier to help resolve the issue as quickly as reasonably possible.
23. Lost Parcels
If your order appears to have been lost during transit, please contact our Customer Care team as soon as possible.
We will work with the relevant delivery partner to investigate the shipment and determine the most appropriate resolution.
A shipment will generally not be considered lost until the delivery partner has completed its investigation or confirmed that the parcel cannot be located.
Where appropriate, and subject to applicable consumer protection laws, we may at our discretion:
send a replacement;
issue a refund;
or provide another fair and reasonable resolution.
Each case will be assessed individually based on the information available.
24. Damaged Deliveries
We take great care in packaging every order to help ensure it arrives safely.
If your order arrives damaged, please contact our Customer Care team within 48 hours of delivery.
To assist with our investigation, we ask that you provide:
photographs of the damaged product;
photographs of the outer packaging;
your order number; and
a brief description of the damage.
Prompt notification helps us investigate courier claims more effectively and resolve issues as quickly as possible.
Nothing in this section limits any rights you may have under applicable law.
25. Incorrect or Incomplete Orders
If you believe you have received:
the wrong item;
an incomplete order;
an item with a manufacturing defect; or
a product that differs materially from your confirmed order,
please contact our Customer Care team as soon as reasonably possible.
We will investigate the matter promptly and, where appropriate, arrange a replacement, correction, refund, or another suitable resolution.
26. Inspection Upon Delivery
Customers are encouraged to inspect their order as soon as reasonably practicable after delivery or collection.
If any issue is identified, please notify us promptly so that we have the best opportunity to investigate and assist.
Delays in reporting certain issues may affect our ability to investigate courier-related claims or manufacturing concerns.
27. Delivery Completion
An order will generally be considered delivered when it has been:
delivered to the delivery address provided during checkout;
left in accordance with delivery instructions provided by the customer, where permitted by the delivery partner; or
collected from an agreed pickup location by the customer or their authorized representative.
28. Risk of Loss
Subject to any rights that cannot legally be excluded under applicable law, responsibility for your order passes to you upon successful delivery or collection.
Nothing in this section affects any statutory rights relating to products that arrive damaged, defective, or not as described.
29. Customer Communication During Delivery
We encourage customers to monitor shipment updates and delivery notifications provided by our delivery partners.
If additional information is requested by the courier, or if a delivery requires customer action, timely cooperation may help avoid unnecessary delays or returned parcels.
Should you have any questions about the status of your order, our Customer Care team will always be happy to assist.
30. Delivery Exceptions
From time to time, circumstances outside our reasonable control may affect production or delivery.
These circumstances may include, but are not limited to:
severe weather;
transportation disruptions;
road closures;
labor disputes;
supplier shortages;
power or internet outages;
government restrictions;
public emergencies;
security situations;
or other unforeseen operational events.
Where practical, we will keep customers informed of significant disruptions that may affect their orders.
31. Force Majeure
The Giftery shall not be responsible for delays or failures to perform its obligations where such delays or failures are caused by events beyond our reasonable control.
These events may include, without limitation:
natural disasters;
floods;
fires;
epidemics or pandemics;
war;
armed conflict;
acts of terrorism;
civil unrest;
governmental actions or restrictions;
transportation interruptions;
labor disputes;
failures of suppliers or delivery partners;
utility outages;
communication network failures; or
any other event beyond our reasonable control.
Where a Force Majeure Event occurs, we will make reasonable efforts to minimize disruption, keep affected customers informed where practicable, and resume normal operations as soon as reasonably possible.
32. Our Commitment
At The Giftery, we understand that every order represents an important occasion.
Whether you're celebrating a birthday, anniversary, new baby, wedding, holiday, or another meaningful moment, we appreciate the trust you place in us.
We are committed to producing every order with care, communicating openly if issues arise, and providing the highest level of customer service throughout your experience with us.
While unexpected situations can occasionally occur, we will always strive to resolve them fairly, professionally, and in good faith.
33. Our Returns Philosophy
At The Giftery, every order is important to us.
Because many of our products are personalized and created specifically for each customer, our returns policy differs from that of a traditional retail store.
If something isn't quite right with your order, we encourage you to contact our Customer Care Team as soon as possible. We are committed to investigating concerns promptly and working with you in good faith to reach a fair and reasonable solution.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
34. Personalized Products
Unless required by applicable law, Personalized Products cannot generally be returned, exchanged, or refunded simply because:
you changed your mind;
you no longer require the item;
you ordered the wrong product;
you selected the wrong personalization;
you entered incorrect names, dates, spellings, initials, or other customization details;
you overlooked an error before completing your order.
As every Personalized Product is produced specifically for your order, it cannot usually be resold or reused.
35. Customer Responsibility for Personalization
Customers are responsible for carefully reviewing all personalization details before placing an order.
This includes checking:
spelling;
dates;
initials;
grammar;
punctuation;
uploaded photographs;
layout selections;
font selections;
delivery information.
If the finished product accurately reflects the information submitted with your order, we are generally unable to offer a complimentary replacement or refund for customer errors.
We strongly encourage customers to review all personalization carefully before completing checkout.
36. Product Preview
Where our Website provides a live preview or digital mock-up of your personalization, it is intended solely as a visual guide.
Minor differences in positioning, spacing, scaling, engraving depth, print placement, color, or overall appearance may occur during production.
These differences are a normal part of the production process and do not constitute manufacturing defects.
37. Changes to Orders
Because production begins shortly after your order has been confirmed, requests to modify an order cannot be guaranteed.
If you need to make a change, please contact our Customer Care Team immediately.
Where production has not yet commenced, we will make reasonable efforts to accommodate your request.
Once production has begun, materials have been allocated, or personalization has been prepared, changes may no longer be possible.
Where changes remain possible after production has begun, additional charges may apply.
38. Order Cancellations
Cancellation requests should be submitted as soon as possible.
Where production has not yet commenced, cancellation may be possible.
Once production has begun, cancellation requests may be declined because personalized products are manufactured specifically for that individual order.
Where a cancellation is accepted, any refund will generally be issued using the original payment method unless otherwise required by law.
39. Change of Mind
Change-of-mind returns are generally not available for Personalized Products.
If non-personalized products are offered for sale from time to time, return eligibility will be determined according to the specific product listing, these Terms, and applicable consumer protection laws.
40. Damaged or Defective Products
If you believe your product has arrived damaged or contains a manufacturing defect, please contact our Customer Care Team within 48 hours of delivery.
To help us investigate, we may request:
photographs of the product;
photographs of the packaging;
your order number;
a description of the issue.
After reviewing the information, we will determine the most appropriate resolution.
Depending on the circumstances, this may include:
repair;
replacement;
refund;
partial refund where appropriate;
another reasonable solution.
Each claim will be assessed individually.
41. Incorrect Orders
If you receive an item that differs materially from your confirmed order, please notify us as soon as reasonably possible.
Following investigation, we will, where appropriate:
replace the item;
correct the personalization;
issue a refund;
or provide another fair and reasonable resolution.
42. Manufacturing Variations
Many of our products are handcrafted or individually personalized.
Accordingly, minor variations in:
engraving;
printing;
acrylic clarity;
wood grain;
texture;
finish;
stitching;
color tone;
placement;
are natural characteristics of the manufacturing process and are not considered defects.
43. Customer Damage
We cannot accept responsibility for damage resulting from:
accidental misuse;
improper storage;
normal wear and tear;
accidental drops or impacts;
exposure to excessive heat, moisture, chemicals, or direct sunlight where inappropriate;
failure to follow any care instructions provided.
Such damage does not constitute a manufacturing defect.
44. Refund Method
Where a refund is approved, it will generally be processed using the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Shipping charges may not be refundable where the product itself has been correctly supplied, unless otherwise required by applicable law.
45. Gift Cards
Where gift cards are offered:
gift cards are non-refundable except where required by law;
gift cards cannot be redeemed for cash;
lost or stolen gift cards may not be replaceable;
gift cards may be subject to additional terms displayed at the time of purchase.
46. Promotions & Discount Codes
Unless expressly stated otherwise:
only one promotional offer may be applied per order;
promotions cannot be combined;
promotions cannot be applied retrospectively;
promotions have no cash value;
promotions may not be sold or transferred.
The Giftery reserves the right to modify, suspend, or withdraw promotions at any time.
Orders placed using promotions in a fraudulent or unintended manner may be canceled.
47. Chargebacks
If you experience any issue with your order, we kindly encourage you to contact our Customer Care Team before initiating a chargeback or payment dispute.
Many concerns can be resolved quickly through direct communication.
Where a chargeback is initiated regarding an order that has been correctly fulfilled, we reserve the right to provide relevant information to the payment provider, including production records, shipping information, order confirmations, and communications relating to the transaction.
Nothing in this section limits your right to dispute unauthorized or fraudulent transactions.
48. Fraud Prevention
To help protect our customers and our business, we reserve the right to:
verify customer information;
request additional identification where reasonably necessary;
delay processing while reasonable verification is completed;
cancel orders reasonably suspected to involve fraud or unauthorized payment methods.
49. Customer Responsibilities
By placing an order, you agree to:
provide accurate information;
carefully review all personalization before submitting your order;
ensure delivery information is correct;
monitor shipment notifications where applicable;
collect pickup orders within a reasonable time;
communicate respectfully with our Customer Care Team.
We reserve the right to refuse service where customers engage in abusive, threatening, discriminatory, fraudulent, or unlawful conduct toward our employees, contractors, or representatives.
50. Good Faith Resolution
Customer satisfaction is important to us.
If a concern arises regarding your order, we encourage you to contact our Customer Care Team before pursuing other remedies.
We are committed to investigating every concern fairly, communicating openly throughout the process, and working in good faith to reach an appropriate resolution whenever reasonably possible.
51. Intellectual Property
Unless otherwise stated, all content on the Website, including but not limited to product designs, product descriptions, text, photographs, graphics, logos, icons, illustrations, branding, artwork, layouts, website design, software, and other materials ("Content") is owned by or licensed to The Giftery Israel and is protected by applicable intellectual property laws.
Purchasing a Product does not transfer any intellectual property rights to you.
You may not reproduce, copy, modify, distribute, publish, sell, or otherwise use any Content without our prior written permission, except where permitted by applicable law.
52. Trademarks & Branding
"The Giftery," "The Giftery Israel," our logos, branding, slogans, graphics, and other identifying marks are the property of The Giftery Israel or are used under license.
They may not be used in any manner that could cause confusion or suggest sponsorship, endorsement, or affiliation without our prior written consent.
53. Customer Content
You retain ownership of the Customer Content you submit for personalization.
By submitting Customer Content, you grant The Giftery Israel a non-exclusive, worldwide, royalty-free license to use, reproduce, resize, crop, modify where technically necessary, and otherwise process that content solely for the purpose of:
producing your order;
communicating with you about your order;
providing customer support;
resolving disputes;
complying with legal obligations.
We will not use your personalized content in advertising, marketing, or promotional materials without your consent unless otherwise permitted by applicable law.
54. Customer Reviews & Feedback
If you voluntarily submit reviews, testimonials, suggestions, or feedback about our products or services, you grant The Giftery Israel permission to display or publish that content for promotional or business purposes, unless you request otherwise or applicable law requires your consent.
We reserve the right to moderate, edit for length (without changing meaning), or remove reviews that are unlawful, abusive, misleading, fraudulent, spam, or unrelated to the products or services provided.
55. Website Use
You agree to use the Website only for lawful purposes.
You must not:
interfere with the operation or security of the Website;
attempt unauthorized access to any part of the Website or its systems;
upload malicious software or harmful code;
scrape or copy Website content without permission;
impersonate another person or business;
use the Website in any manner that violates applicable law or infringes another person's rights.
We reserve the right to suspend or restrict access where reasonably necessary to protect our Website, our customers, or our business.
56. Accuracy of Website Information
We make every reasonable effort to ensure that information on our Website is accurate and up to date.
However, from time to time, typographical errors, pricing errors, product descriptions, images, availability, or other information may contain inaccuracies or omissions.
We reserve the right to correct such errors, update information, or cancel affected orders before dispatch where reasonably necessary.
57. Website Availability
While we strive to keep the Website available at all times, uninterrupted access cannot be guaranteed.
Temporary interruptions may occur due to maintenance, software updates, technical issues, internet outages, security measures, or other circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the Website where reasonably necessary.
58. Third-Party Services
Our Website may use or link to services provided by third parties, including payment providers, delivery partners, analytics providers, communication platforms, and other service providers.
These services operate independently of The Giftery.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of those services is governed by their own applicable terms and policies.
59. Electronic Communications
By using our Website or placing an Order, you agree that we may communicate with you electronically regarding your Order.
Communications may be sent by email, SMS, WhatsApp (where applicable), or other electronic methods relating to:
order confirmations;
production updates;
shipping notifications;
customer service enquiries;
important notices relating to your Order.
60. Privacy & Accessibility
Our Privacy Policy explains how we collect, use, store, and protect your personal information.
Our Accessibility Statement outlines our commitment to making the Website as accessible and user-friendly as reasonably possible.
Both documents form part of these Terms & Conditions.
61. Limitation of Liability
To the fullest extent permitted by applicable law, The Giftery Israel shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of the Website or the purchase of our Products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable law, including mandatory consumer protection rights.
Where liability cannot legally be excluded, it shall be limited to the maximum extent permitted by applicable law.
62. Indemnification
You agree to indemnify and hold harmless The Giftery Israel, its owners, employees, contractors, and service providers from reasonable claims, liabilities, damages, costs, and expenses arising directly from:
your breach of these Terms;
your unlawful use of the Website;
your infringement of another person's intellectual property or legal rights through Customer Content submitted by you.
This provision applies only to the extent permitted by applicable law.
63. No Waiver
If we choose not to enforce any provision of these Terms on one occasion, this does not prevent us from enforcing that provision or any other provision in the future.
64. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
65. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
The Giftery Israel may assign or transfer its rights and obligations in connection with a business sale, merger, restructuring, or transfer of assets, provided that doing so does not reduce any rights that cannot legally be excluded.
66. Business Transfers
If ownership of The Giftery Israel changes as a result of a sale, merger, acquisition, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy laws and our Privacy Policy.
67. Reservation of Rights
Any rights not expressly granted in these Terms are reserved by The Giftery Israel.
Our failure to exercise any right shall not constitute a waiver of that right.
68. Governing Law
These Terms & Conditions and any purchases made through our Website shall be governed by the laws of the State of Israel.
69. Dispute Resolution
We genuinely hope that any concerns can be resolved quickly and amicably.
If you experience an issue with your Order, we encourage you to contact our Customer Care Team before taking further action. We are committed to investigating concerns promptly and working with you in good faith to reach a fair and reasonable resolution.
If a dispute cannot be resolved through direct communication, it shall be subject to the jurisdiction of the competent courts of the State of Israel, unless applicable law provides otherwise.
Nothing in this section limits any rights available to consumers under applicable law.
70. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Accessibility Statement, constitute the entire agreement between you and The Giftery Israel regarding your use of the Website and the purchase of our Products.
Our Help Center, FAQs, Shipping Information, Returns & Refund Policy, product pages, marketing materials, emails, social media content, and customer communications are intended to provide helpful guidance and answer common questions. While we make every effort to ensure these resources are accurate and consistent, they are provided for general informational purposes only.
In the event of any inconsistency between these Terms & Conditions and any information contained in our Help Center, FAQs, or other customer-facing materials, these Terms & Conditions shall prevail to the fullest extent permitted by applicable law.
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
71. Contact Us
If you have any questions about these Terms & Conditions, your Order, or any of our Products or services, our Customer Care Team will be happy to assist.
The Giftery Israel
Email: info@thegifteryisrael.com
Phone: 0587986491
WhatsApp: 0587986491
We will make every reasonable effort to respond to your inquiry as promptly as possible.
Thank You
Thank you for choosing The Giftery.
Every Order we create is prepared with care, and we truly appreciate the trust you place in us to help celebrate life's meaningful moments.
We look forward to helping you create thoughtful, personalized gifts that will be treasured by all.